We’re here to help with the project.

Order and product help

Use the form above or email orders@renovault.ca. Include your order number or product SKU when available so we can help faster.

Sending something back? Read the returns policy first: it covers the return window, damaged items and refunds.

Pickup for online orders

Renovault sells online only and has no showroom, so every purchase is placed on this website. If you choose pickup at checkout, collect your paid order from the location you picked. There are 4 pickup locations, in North York, Mississauga, Scarborough and Ottawa. See pickup locations for directions.

Pickup eligibility, timing and the pickup address are confirmed during checkout and repeated in your order emails. Wait for the ready email before travelling, then bring your order number and photo ID to the front counter for your pickup slip; staff bring the order out at the pickup door.

Need someone to install it?

Send a no-obligation local pro request. Answer a few questions about the job and we’ll call you about finding a local pro in Ontario.

Follow Renovault

New Vault Clearance picks and project ideas go up on Instagram (@renovault.ca) and Facebook. For order help, use the form above or email us rather than messaging there.